Effective Date: February 17, 2026

Day and Night Plumbing, Heating and Cooling (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, protect, and share your information, including information used for SMS/text messaging communications.

1. Information We Collect

a) Information You Provide Voluntarily

When you request service, schedule an appointment, submit a form, call, or contact us, we may collect:

• Name

• Email address

• Phone number

• Service address

• Billing address (if applicable)

• Company name (if applicable)

• Service request details

• Any additional information you choose to provide

b) Information Collected Automatically

When you visit www.dayandnightplumb.com, we may collect:

• IP address

• Browser type and version

• Pages visited

• Time spent on site

• Device type

• Referral source

We use cookies and similar technologies to improve website functionality and analyze performance.

2. How We Use Your Information

We use your information to:

• Schedule and manage plumbing, heating, and cooling services

• Input and manage your information within our customer management platform (including ServiceTitan)

• Send appointment confirmations, reminders, invoices, and service updates

• Respond to questions and customer support requests

• Improve our website and services

• Send promotional or marketing communications only if you have opted in

• Comply with legal and business obligations

3. SMS/Text Messaging (10DLC Compliance)

If you opt in to receive text messages from Day and Night Plumbing, Heating and Cooling, you may receive messages related to:

• Appointment confirmations and reminders

• Technician arrival notifications

• Service updates and follow-ups

• Billing notifications

• Limited promotional offers (if consent is provided)

Message frequency may vary. Message and data rates may apply.

Opt-Out Instructions

You may opt out of SMS communications at any time by:

• Replying STOP to any message

• Replying HELP for assistance

• Contacting us directly at (505) 236-4977 or derrick@dukecityservices.com

Once you opt out, you will no longer receive text messages unless you re-enroll.

4. Sharing of Your Information

We do not sell, rent, or share your personal information, including phone numbers, with third parties for marketing or promotional purposes.

We may share information only as necessary to operate our business, such as:

• With trusted service providers (e.g., ServiceTitan, payment processors, email or communication platforms) under strict confidentiality

• To comply with legal requirements or law enforcement

• In connection with a business transfer (merger, acquisition, or asset sale)

Mobile information and text messaging opt-in data and consent will not be shared with any third parties or affiliates for marketing or promotional purposes.

5. Your Rights & Choices

You may:

• Request access to your personal information

• Request corrections or updates

• Request deletion of your data

• Opt out of marketing communications at any time

To make a request, contact us at:
📧 derrick@dukecityservices.com
📞 (505) 236-4977

6. Data Security

We implement industry-standard security measures to protect your information, including:

• Secure servers

• Encryption where appropriate

• Access controls

• Restricted access to customer data

7. Data Retention

We retain personal information only as long as necessary to:

• Provide services

• Maintain business records

• Comply with legal obligations

• Resolve disputes or enforce agreements

8. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from minors.

9. Policy Updates

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised Effective Date.

10. Contact Information

Duke City Services, LLC
DBA Day and Night Plumbing, Heating and Cooling
2100 Aztec Rd NE
Albuquerque, NM 87107

📧 derrick@dukecityservices.com
📞 (505) 236-4977
🌐 www.dayandnightplumb.com