1. Information We Collect

We collect information in two main ways:

a) Information You Provide Voluntarily

When you register for a class, request a quote, submit a form, or contact us, we may collect:

• Name
• Email address
• Phone number
• Company name (if applicable)
• Address
• Course selection or interest
• Any other details you choose to share

b) Information Collected Automatically

When you visit our website (www.dayandnightplumb.com), we may collect:

• IP address
• Browser type and version
• Pages visited
• Time spent on site
• Device type
• Referral source (e.g., search engine or ad)
• We use cookies and tracking technologies to enhance user experience and analyze site performance.

2. How We Use Your Information

We use your information to:

• Input your information into our customer management system to schedule plumbing, heating or cooling services
• Send confirmations, reminders, or follow-up communications
• Improve our website and services
• Respond to questions and inquiries
• Send marketing materials, if you opt in
• Fulfill legal obligations and business operations

3. Sharing Your Information

We do not sell your personal data. However, we may share it:

• With service providers under strict confidentiality (e.g., class registration tools, email platforms)
• To comply with legal requirements or law enforcement
• In connection with business transfers (e.g., merger or acquisition)
• We may also share anonymized, aggregated data for reporting or improvement purposes.
• Mobile Information Sharing – No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Your Rights & Choices

You have the right to:

• Access, update, or correct your personal information
• Request deletion of your data
• Opt out of marketing communications
• Withdraw consent (where applicable)
• To make a request, email us at derrick@dukecityservices.com.

5. Data Security

We implement industry-standard measures to protect your information from unauthorized access, misuse, or disclosure. These include secure servers, encryption, and access controls.

6. Data Retention

We retain your data only as long as necessary to:

• Provide services
• Comply with legal obligations
• Resolve disputes or enforce agreements

7. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect data from minors.

8. Policy Updates

This policy may be updated occasionally. When we do, we’ll revise the “Effective Date” and notify you if significant changes occur.

9. Contact Us

Day & Night Plumbing, Heating & Cooling
2100 Aztec Rd NE
Albuquerque, NM 87107

• 📧 Email: derrick@dukecityservices.com
• 📞 Phone: (505) 974-5797
• 🌐 Website: www.dayandnightplumb.com